Terms and Conditions

We recommend that you print out and keep a copy of these terms and conditions for future reference. These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Eurograph ('Eurograph', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email: [email protected] or phone: 03 333 44 22 01 (UK) (Monday–Friday, 09:00 to 17:00 ). These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Use of Cookies

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

  • Take and fulfill customer orders.
  • Administer and enhance the site and service.
  • Only disclose information to third-parties for goods delivery purposes.

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These terms and conditions only cover this website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This Website

We own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. All brand names and trademarks are for reference only and remain the property of their respective holders. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the Eurograph website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Eurograph website.


All references herein to “The Company”, “Seller” shall be deemed to mean Eurograph Computer Supplies Ltd. All references herein to “The Buyer” shall be deemed to mean anyone whether person or body or corporate who places an order with the Company for a product. The headings to these Conditions are for information only and shall not affect the construction or the interpretation thereof. Reference herein to “Products”, “Parts” is intended to include, but is not limited to, parts, accessories, assemblies and consumable items.


These Conditions apply to all sales of Goods and supplies of Services by the Seller to the Buyer to the exclusion of any other terms and conditions proposed by the Buyer unless their acceptance of such terms and conditions has been confirmed by a Director of the Seller to the Buyer in writing. No variation of these Conditions by the Seller’s employees, consultants or agents shall bind the Seller unless it is confirmed by the Seller in writing. The submission by the Company of a quotation does not constitute an offer and shall not bind the Company unless and until its acceptance by the Purchaser shall have been confirmed by the Company in writing. We reserve the right to change the specification of parts at any time without prior notice. We reserve the right to sub-contract the performance of all or any part of any Contract to which these Conditions apply. Any special terms granted in respect of any one order are not applicable to any subsequent order without the express consent in writing of an authorised officer of the company.

Basis of Contract

The contract is accepted only upon the Buyer receiving a confirmation or on performance of the Order by the Seller, whichever is earlier. The Seller’s employees or agents are not authorised to make any representations concerning the Goods or the Services unless confirmed by the Seller in writing and the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any representations which are not so confirmed. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, invoice or other document or information issued by the Seller shall be subject to correction without liability on the part of the Seller. The Seller takes every precaution in the preparation of its brochures and other literature but these documents are for Buyer’s general guidance only and do not form part of the contract..


The price is as quoted in confirmation, excluding freight, packaging, VAT and any other tax or duties, each of which shall be payable by the Buyer. The Seller may increase the Price if, during the period between the Confirmation and Delivery, the Seller is adversely affected by factors beyond its reasonable control (including, without limitation, changes to the prevailing sterling exchange rate, taxes or duties, the costs of labour or materials or other manufacturing costs). The Buyer shall have the right to cancel the Contract within 3 working days of receipt of written notification of such increase from the Seller. The Seller may increase the Price to cover any reasonable costs which it incurs as a result of any changes requested by the Buyer or any inaccurate advice or instructions given by the Buyer in connection with the manufacture or supply of the Goods or Services or tooling therefore.


Payment for the Goods or Services shall, unless otherwise agreed in writing, be made in full without any deduction or set-off on receipt of the Seller’s invoices. The Seller reserves the right to accept Bills of Exchange and Letters of Credit as a means of payment hereunder but such instruments are accepted without liability on the part of the Seller for making the due protestation. Collection expenses and bank charges (“Charges”) relating to any means of payment accepted by the Seller shall be paid by the Buyer. Such Charges shall be included in the relevant invoice or invoiced separately whichever is appropriate. Any extension of credit allowed to the Buyer may be changed or withdrawn at any time and the Seller reserves the right to require immediate payment. If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to it, the Seller shall be entitled to exercise its statutory right to claim interest and compensation for debt recovery costs from the Buyer under the Late Payment of Commercial Debts (Interest) Act 1998 as amended. The Seller may require full of partial payment of the Price prior to Delivery of the provision of security for payment by the Buyer in a form acceptable to the Seller. Unless specifically instructed in writing by the Buyer at the time of payment, the Seller may appropriate payments to the outstanding invoices at its discretion. All payments made in accordance with the Contract (including, without limitation, deposits, stage payments, milestone and interim payments) shall be non-refundable.


Goods delivered by us will remain our property until we have been paid in full for the item concerned. We will be entitled to insure goods, at your expense, if we have not been paid for them if we believe they are inadequately insured.


Delivery shall be made to the Buyer’s premises or to such place as may be agreed in writing between the Buyer and the Seller. Unless specific written instructions have been given by the Buyer, the method of Delivery shall always be at the Seller’s discretion. Any dates quoted for Delivery are approximate only and the Seller shall not be liable for any reasonable delay in Delivery howsoever caused. Time for Delivery shall not be of the essence (unless previously agreed by the Seller in writing). In the event that the Seller fails to deliver the Goods or Services within a reasonable time from the Delivery date, the Seller’s liability to the Buyer will be limited to the reasonable costs incurred by the Buyer in connection with the Seller’s failure to deliver which shall not exceed the Price. If the Buyer specifies in the Order that Goods are to be delivered “as and when required” it shall be obliged to request Delivery within 3 months of the Confirmation. If it fails to do so, the Seller may by written notice (at its option) either (a) cancel the undelivered part of the Order; or (b) arrange Delivery and invoice the Buyer for the Goods. If the Buyer refuses or fails to take Delivery in accordance with the Contract then, without prejudice to any other right or remedy available to the Seller, the Seller may: (a) require immediate payment in full for the Goods; (b) store the Goods until actual Delivery at the risk of the Buyer and charge the Buyer for the reasonable costs of storage and any additional costs incurred as a result of such refusal or failure; and (c) after a period of 3 months from the date upon which the Price became payable, dispose of the Goods in such a manner as the Seller may determine. Unless otherwise expressly agreed, the Seller may effect Delivery in one or more instalments, and each such instalment shall be treated as a separate Contract.


We will make good by repair or replacement any material defects in products supplied by us caused by faulty design, inferior materials or poor workmanship of which we receive notice within 12 months from the delivery. Replacement Goods will be warranted against such defects up to the expiry date of the original warranty period for the Goods replaced but with a minimum of 3 months from the supply. You must notify us promptly of any defect of which you become aware within the terms of the above warranty. Items replaced will be our property. The above warranty will not apply to any defects caused by misuse, neglect, accidental damage, tampering or environmental conditions. It will also not apply if Goods have been altered or subjected to unusual stress.

Industrial Property Rights

All brand names and trade marks are the properties of their respective holders and mentioned in any of the literature are for descriptive purpose only. We are not associated with any printer or original printing supplies manufacturer. None of the documents supplied by us may be duplicated or supplied to any third party without our approval and must be returned to us if we so request. No trade mark, patent details, copyright notice or similar markings may be removed from any Goods or documents supplied by us.

Returns & Creidts

Products may not be returned to the Company except with the prior written consent of an authorised officer of the Company and such return shall be subject to payment by the Buyer of handling and restocking charges, transport and all other costs incurred by the Company. Returns will not be credited without the Seller’s prior written consent. This shall be equal to the invoice or the price applying at the time of return, whichever is lower. If the Goods are not returned in good condition the cost of remedial work will be deducted from the credit.

Force Majeure

The Seller shall not be liable to the Buyer for any loss or damage suffered by the Buyer as a direct or indirect result of the supply of the Goods or Services being prevented, hindered, delayed or rendered uneconomic by reason of circumstances beyond the Seller’s reasonable control (including but not limited to strike, lockout, trade dispute or labour disturbance).


We reserve the right to terminate or suspend performance of any contract with you, without prejudice to our other rights, if you are in breach of these terms or if you become bankrupt or insolvent or go into liquidation, administration or receivership. On termination, all software and technical documents must be returned to us.


We will not in any circumstances be liable for any indirect, consequential, economic or special losses or damages or loss of profits resulting from our supply, or failure to supply goods or resulting from any defect in any goods supplied by us. Our liability for any breach of these terms (other than for death or personal injury caused by our negligence) will not exceed the amount payable by you for the order or orders in relation to which the breach occurred.


We reserve the right to terminate or suspend performance of any contract with you, without prejudice to our other rights, if you are in breach of these terms or if you become bankrupt or insolvent or go into liquidation, administration or receivership. On termination, all software and technical documents must be returned to us.


These terms and contracts made on these terms will be governed by English law and the English courts will have non-exclusive jurisdiction.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

Changes to This Agreement

Eurograph reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.